🛡️ Warranty Policy
Effective Date: 1 July 2025
Company Name: Secure Solution Sales And Services
Websites: www.securesolution.in | solar.securesolution.in
This Warranty Policy explains the warranty coverage applicable to products and services provided by Secure Solution Sales And Services.
1. Product Warranty
All products supplied, including solar panels, inverters, batteries, controllers, and related equipment, are covered under the manufacturer’s warranty.
- Warranty duration and coverage vary by manufacturer and product
- Warranty cards and documentation are provided at installation or handover
- Warranty claims must follow the manufacturer’s procedures
Secure Solution Sales And Services acts as a facilitator for warranty support but does not replace manufacturer warranties.
2. Workmanship / Installation Warranty
We provide a limited workmanship warranty on installations performed by our authorized technicians.
Coverage includes:
- Installation-related defects
- Faults arising from improper mounting, wiring, or configuration
Exclusions include:
- Product defects covered by manufacturer warranty
- Damage due to misuse, negligence, or unauthorized modifications
- Damage caused by natural disasters, power surges, or grid issues
The workmanship warranty period will be specified in the service agreement or invoice.
3. Battery Warranty
- Battery warranties are governed strictly by manufacturer terms
- Warranty validity depends on proper usage, maintenance, and charging cycles
- Damage caused by deep discharge, overloading, or improper ventilation is excluded
4. Warranty Claim Process
To raise a warranty claim:
- Contact us via email with system and invoice details
- Our team will inspect and diagnose the issue
- Valid claims will be processed as repair, replacement, or manufacturer referral
📧 Email: support@securesolution.in
5. What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Performance variation due to weather or shading
- Damage caused by pests, rodents, corrosion, or water ingress
- Unauthorized repairs or third-party modifications
- Consumable items unless specified
6. Maintenance Requirements
Warranty coverage may be void if:
- Systems are not maintained as recommended
- Preventive maintenance is ignored
- Unauthorized personnel service the system
We recommend periodic maintenance or an Annual Maintenance Contract (AMC).
7. Limitation of Liability
- Warranty remedies are limited to repair or replacement only
- No cash refunds are provided under warranty
- Liability shall not exceed the original service or product value
8. Transferability
- Warranties are non-transferable unless allowed by the manufacturer
- Proof of original purchase is required for any claim
9. Policy Updates
Secure Solution Sales And Services reserves the right to update or modify this Warranty Policy without prior notice. Updates will be effective immediately upon posting.
10. Contact Information
For warranty-related assistance, contact:
Secure Solution Sales And Services
📧 Email: support@securesolution.in
📞 Phone: +91-9970690202
🌐 Websites: www.securesolution.in | solar.securesolution.in