🔒 Privacy Policy

Effective Date: 1 July 2025
Company Name: Secure Solution Sales And Services
Websites: www.securesolution.in | solar.securesolution.in

At Secure Solution Sales And Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you visit our websites, inquire about our services, or engage with us.

By using our websites or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal & Contact Information

Name
Email address
Phone number
Residential or business address

b. Service-Related Information

Product or service inquiries (e.g., solar systems, CCTV, water purifiers)
Site location details for consultation or installation
Communication records

c. Payment & Transaction Information

Billing address
Transaction details processed via secure third-party payment gateways

⚠️ We do not store credit/debit card numbers or banking details on our servers.

d. Website & Technical Information

IP address
Browser type and device information
Pages visited and time spent
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Provide, manage, and deliver our products and services
Respond to inquiries and offer customer support
Process payments and issue invoices
Schedule site visits, installations, or maintenance services
Send service updates, notifications, and promotional offers (where permitted)
Improve website functionality, security, and user experience
Comply with legal, regulatory, and tax obligations

All data is processed in accordance with applicable Indian laws, including the Digital Personal Data Protection Act (DPDP Act), 2023.

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.

Your data may be shared only with:

Trusted third-party service providers (payment processors, logistics partners, installation teams)
Analytics or marketing partners using anonymized or aggregated data
Government or legal authorities when required by law

All third parties are obligated to maintain confidentiality and data security.

4. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes stated in this policy
Meet legal, tax, or regulatory requirements
Resolve disputes and enforce agreements

You may request deletion of your personal data by contacting us at support@securesolution.in, subject to legal obligations.

5. Security Measures

We implement appropriate technical and organizational safeguards to protect your data against:

Unauthorized access or disclosure
Loss, misuse, or alteration
Cyber threats and data breaches

While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access and review your personal data
Request correction of inaccurate information
Request deletion of your data (where legally permitted)
Withdraw consent for data processing
Object to certain processing activities

To exercise these rights, contact us at support@securesolution.in.

7. Cookies & Tracking Technologies

We use cookies to enhance website performance, analyze traffic, and personalize user experience.
You may control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our websites may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites and recommend reviewing their privacy policies separately.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised Effective Date. Continued use of our websites constitutes acceptance of the updated policy.

11. Grievance Officer & Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or data handling practices, please contact:

Secure Solution Sales And Services
📧 Email: support@securesolution.in
📞 Phone: +91-9970690202
🌐 Websites: www.securesolution.in | solar.securesolution.in

Grievance Officer: Authorized Representative
Response Time: Within 7 working days